Privacy Policy - Terms And Conditions

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party unless we are legally required to do so or you authorize us to do so. Exceptions to this are the shipping agent as we have to give your address for items to be delivered

Information Collection & Used:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

We use your IP address to help diagnose problems with our server, to administer our website, and to track Abuse. Cookies are used in the shopping cart. We also use SID's to track users on the piano castor shop.

Google, as a third-party vendor, who uses cookies to serve ads and track users, Google's use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other piano sites on the Internet. Users may opt out of the use of the DART cookie used on this site by visiting the Google ad and content network privacy policy The _utmz cookie is also used by Google Analytics.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.


This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our website, please contact us by phone or use our contact page

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer Barrie Heaton.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 259March 2018.

Terms And Conditions General

All orders accepted by Barrie Heaton Pianos are subject to these terms and conditions. These terms and conditions shall govern the contract of sale between the Barrie Heaton Pianos and purchaser. These terms and conditions will be deemed accepted by the buyer upon placement of an order. These terms and conditions are non-negotiable.

All goods are offered subject to being available. If goods are no longer available Barrie Heaton Pianos reserves the right to cancel the sale and refund payment.

The Photographs used in this Catalogue are for illustration purposes only and do not represent the true size of the product. All dealing between Barrie Heaton Pianos and the purchaser shall be governed by the laws of England and the Courts of England shall have exclusive jurisdiction over all matters arising pursuant thereto.

  • We reserve the right to change prices at any time without prior notice.
  • Payment must be made using a valid credit card or debit card that is accepted by PayPal
  • Payment By BACS or cheque must be made before or no later than 28 days after the invoice date
  • All goods remain the property of Barrie Heaton Pianos until payment is made in full.
  • If the purchaser is not available to accept delivery of goods, the risk for loss or damage of goods will pass to the purchaser.
  • Barrie Heaton Pianos reserves the right to reclaim any costs or losses from the purchaser due to payment being refused by the purchaser's credit or debit card issuer or bank.
  • A contract of sale between Barrie Heaton Pianos and purchaser does not exist until an email has been sent to the purchaser confirming payment or agreement of BACS payment .


If you are not happy with the goods for any reason, we will give you a full refund, less shipping cost. If you cancel the contract with Barrie Heaton Pianos you must inform us within seven working days and return the goods within 14 days the cost of the return postage is paid by you.

Restocking Fee

You have a duty of care to ensure that the products are returned in good order failed to do this may result in a restocking fee.

Schools, Churches and Institutions: if you have fitted the castors and they are the wrong type, we will charge you a restocking fee. We try to help schools to purchase the correct type of castors buy asking you to send a photo of the side of the piano so we can advise on the correct type to fit. If you have done this we will not charge you a restocking fee.

All goods are guaranteed against faults for 12 months, unless stated, from date of invoice. Faults should be notified to Barrie Heaton Pianos prior to return, you should pack them securely and return them to us, together with your original receipt, original packing were possible and we will replace, repair or refund you including the return post.

Barrie Heaton Pianos accepts no liability for any claim for damage or non-functionality unless the purchaser notifies Barrie Heaton Pianos in writing within seven working days of delivery of the goods.

Barrie Heaton Pianos accepts no liability for any claim for goods with missing components or goods differing in quality or description from the delivery note unless the purchaser notifies Barrie Heaton Pianos in writing within seven working days of delivery of goods.


After good are received and we have not received payment after 28 days. We reserve the right to hand over the debt to a debt collecting agency who will change 6% above the base rate @ compound interest per day, plus any cost involved in retrieving outstanding moneys .

Barrie Heaton 2010